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Made just for you
Returns &
Damaged Items
Every piece we sell — prints, framed art, and home décor — is produced individually after you place your order.
Because nothing is pulled from a shelf, we handle things a little differently than a typical store. Here's exactly how we take care of you if something's wrong.
Change of mind
Since each item is custom-made for your order, we're unable to accept returns, exchanges, or refunds for a change of mind, or for a size, color, or design you selected. Please review the dimensions and details on the product page before ordering — and reach out any time with questions before you buy.
Damaged, defective, or incorrect items
If your order arrives damaged, misprinted, or isn't what you ordered, we'll replace it or refund you at no cost to you. Email support@midcenturymodernist.net within 10 days of delivery and include:
- Your order number
- A photo of the whole item
- A close-up photo of the problem
- A photo of the packaging and shipping label
We reply within 2 business days. In most cases you won't need to send anything back; if we do ask for it, we cover the return shipping.
Lost packages
If your order hasn't arrived, contact us within 21 days of the estimated delivery date. We'll trace it and send a replacement or refund if it's confirmed lost.
Marked delivered but not received
Please check with your household, neighbors, and carrier first, then contact us within 7 days of the delivery scan and we'll help you file a claim with the carrier.
Wrong address or unclaimed packages
If an order is returned because the address was incorrect or the package wasn't collected, we're glad to reship it once the new shipping cost is covered.
Color and size
Colors can look slightly different on a screen than on the finished product, and sizes may vary by up to 3%. These small differences are a normal part of made-to-order production and aren't considered defects.
Changes and cancellations
We send orders to production quickly, so email us right away if you need a change. We can change or cancel an order only if it hasn't yet entered production.
Refunds
Approved refunds go to your original payment method within 5 business days. Your bank may take a little longer to post the credit.
Your rights
Nothing in this policy limits the consumer rights you have where you live.
Questions before you buy?